Useful Information
We understand that everyone’s circumstances are different and people can get into financial difficulties through a number of ways. Our dedicated team are on hand to work with you to help develop realistic and personalised solutions to your financial problems.
Below you'll find a number of documents providing you with more information.
- Credit Reference Agency Information Notice
- Handling Your Complaints Effectively
- Bereavement support: What to do when someone dies
- Where you can go for help
- Full Privacy Notice
- Summary Privacy Notice
- Support With Financial Difficulties (mortgage accounts beginning 200; 400; or 500)
- Support With Financial Difficulties (mortgage accounts beginning 6111)
- UK Finance - Help if you’re experiencing financial abuse
- Tariff of Mortgage Charges
- Payplan: Debt plan options
- Payplan: Helping you find a solution
Variable Fees - Third Party charges
We do not determine Third Party charges and the amounts can vary. If these apply to your mortgage with us, we’ll give you reasonable notice, stating the amount of the fee, the nature of the works covered by it, and the date on which we’ll add the fee to your mortgage.
The Money and Pension Advice Service have created a Money Navigation Tool for those affected financial by COVID-19.
Simply click on the links below to view a series of third party websites which offer additional support for free.
Financial support charities
- StepChange
- Citizens Advice
- PayPlan
- The Money Advice Trust – National Debtline
- The Money Advice Service
Personal advice websites
- Money Saving Expert
- Gingerbread – advice for single parent families
- Mumsnet
- Netmums
- Domestic Abuse Support
Credit reference agencies
For help and support about making a repayment, or if you have any queries about your account please contact us.