Useful Information
We understand that everyone’s circumstances are different and people can get into financial difficulties through a number of ways. Our dedicated team are on hand to work with you to help develop realistic and personalised solutions to your financial problems.
Below you'll find a number of documents providing you with more information.
- Credit Reference Agency Information Notice
- Handling Your Complaints Effectively
- Bereavement support: What to do when someone dies
- Where you can go for help
- Full Privacy Notice
- Summary Privacy Notice
- Support With Financial Difficulties (mortgage accounts beginning 200; 400; or 500)
- Support With Financial Difficulties (mortgage accounts beginning 6111)
- UK Finance - Help if you’re experiencing financial abuse
- Tariff of Mortgage Charges
- Payplan: Debt plan options
- Payplan: Helping you find a solution
The Money and Pension Advice Service have created a Money Navigation Tool for those affected financial by COVID-19.
Simply click on the links below to view a series of third party websites which offer additional support for free.
Financial support charities
- StepChange
- Citizens Advice
- PayPlan
- The Money Advice Trust – National Debtline
- The Money Advice Service
Personal advice websites
- Money Saving Expert
- Gingerbread – advice for single parent families
- Mumsnet
- Netmums
- Domestic Abuse Support
Credit reference agencies
For help and support about making a repayment, or if you have any queries about your account please contact us.