Contact us
Postal address
Charter Mortgages
PO Box 6260
Broadlands
Wolverhampton
WV1 9TZ
Useful telephone numbers
If you’re having financial difficulties
If you’re experiencing any form of financial difficulties and are concerned about your ability to make any future mortgage payments, please get in touch with our Collections team as soon as possible.
- If your mortgage account begins 40011, please call 0333 240 6165.
- If your mortgage account begins with 5000 or 2000, please call 0333 240 6150.
- If your mortgage account begins 6111, please call 0333 006 9727.
Our Collections team are available to answer your calls between 9am and 5pm Monday to Friday.
If you have a general mortgage query
Our Servicing team are available to answer all of your general questions, and can help with:
- General account enquiries
- Mortgage statements
- Direct Debits and standing orders
- Early repayment quotations
- Confirmation of your interest rate
- If your mortgage account begins 40011, please call 0333 240 6163.
- If your mortgage account begins with 5000 or 2000, please call 0333 240 6131.
- If your mortgage account begins 6111, please call 0333 006 9728.
Our Servicing team are on hand to take calls between 9am and 5pm Monday to Friday.